David Wightman | IT Service Delivery Manager


Looking for Opportunities:  Perm

Current Location: Yorkshire

David is a highly experienced IT Service Management professional with over 20 years of exposure to the full lifecycle of ITIL processes. He takes pride in delivering high quality, cost-effective solutions to both internal and external customers, through a combination of a strategic approach, agility, attention to detail, and a passion for excellent customer service. He is also able to build and enrich lasting relationships with key stakeholders at all levels of business and am a trusted owner of key partner services.

Contact: https://www.linkedin.com/in/david-wightman-9a06a010/

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David Wightman Experience

Certified Scrum Product Owner® (CSPO®)

• Led the RFI/RFP and selection of a Service Management Tool (SM Tool), including requirements gathering, cost/benefit analysis and presentation of recommendations to executive level
• Led the implementation and successful launch of the SM Tool including an end-user portal
• Led the configuration, development and value extraction of the SM Tool, building from scratch my skills in SQL, LUA, HTML and javascript to enable this
• Designed and delivered an automated ticketing solution for non-IT Teams
• Continued to lead the Change Management team through the evolution into NewDay systems, services, and processes, moving initially from automated to manual processes
• Rapidly deployed an Agile change process which facilitated continuous deployment in the digital delivery space
• Introduced Agile and Waterfall based projects into BAU service delivery including regulatory-driven projects such as Open Banking and PSD2
• Delivered a new Risk and Impact scorecard, ensuring effective analysis and mitigation of each change
• Responsible for ensuring Service Transition policies, processes and standards are documented and signed off at the Executive Risk Management Committee
• Temporarily assumed ownership of the Problem Management process
• Defined and delivered the new IT Technical Change Management policy and process
• Managed the IT relationship with a strategic supplier who delivers critical services to the business. Adopted the necessary rigor required for an auditable supplier relationship
• Delivered extensive audit point analysis and remediation related to the Change Management process

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